1 Introduction to StepChange Debt Charity

This course gives an introduction to the charity StepChange and what they can do to help tenants in debt

Instructor Open eLMS

1 Minute Appreciation in the Workplace

There are 5 motivating languages you can use to motivate others in the workplace

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1 Minute Assertive Behaviour

Demonstrating how assertive behaviour gets better results over passive or aggressive behaviour

Instructor LearningPlanet

1 Minute Apologising for Delays

Four tips to help you apologize for delays when dealing with customers or colleagues

Instructor LearningPlanet

1 Minute Amygdala Hijack

The amygdala hijack is the body's natural stress response system

Instructor LearningPlanet

1 Minute Boosting Confidence

We often need to pick ourselves up and recover from low self-esteem or lack of confidence

Instructor LearningPlanet

1 Minute Being Resilient

This video shows you some key things you can do to become more resilient

Instructor LearningPlanet

1 Minute Adding Value

In this one minute video we share some tips on how to provide a better customer experience through adding value

Instructor LearningPlanet

1 Minute Being Present

In this video, we explain how important it is to be present and focus when talking with a customer or colleague

Instructor LearningPlanet

1 Minute Being Polite

In this video, we demonstrate some of the benefits and ways of being polite

Instructor LearningPlanet

1 Minute Acknowledge Customer Contact

Customers just want to know what is happening

Instructor LearningPlanet

1 Minute 4 Team Stages

The 4 Team Stages as introduced by Bruce Tuckman are briefly overviewed in this video

Instructor LearningPlanet

1 Minute Baby Boomers

Baby Boomers are born between 1946 and 1964

Instructor LearningPlanet

1 Minute Active Listening

This 1 minute video outlines 5 tips on how to improve your active listening skills

Instructor LearningPlanet

1 Minute Asking for the business

Closing the sale is a skill that can be a lot easier than most people think

Instructor LearningPlanet

1 Minute Abusive Customers

Abusive customers may swear at you, call you names or even threaten you

Instructor LearningPlanet

1 Minute Bad News, Good News

This one minute video explains a simple process to help our customer have a positive experience even when you share bad news

Instructor LearningPlanet

1 Minute Being Assertive

Some tips on how to be more assertive

Instructor LearningPlanet

1 Minute Avoiding Escalations

This video covers some of the key points around avoiding having to escalate a call or conversation to a manager or a supervisor

Instructor LearningPlanet

1 Minute Being a Great Meeting Participant

If you need people to be better meeting partiiapnts, this 1 minute video can help as it gives five things you can do to be a great participant at meetings

Instructor LearningPlanet

09. Telling the Story: The Art of Persuasion

Persuasion is a fine art, something that accomplished salespeople have perfected over the years

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08. Telling the Story: Writing a Proposal

Now that you've gathered all of your data, it's time to write your business case proposal

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Gathering Data: 07. SWOT Analysis

Building a successful business case depends on understanding how your idea or initiative fits into the current company status

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Gathering Data: 06. Understanding Financial Metrics

Understanding ROI and other financial metrics is an essential part of building your business case

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Gathering Data: 05. Identifying and Addressing Risks

Discover the four types of risks associated with a new business idea or concept

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Gathering Data: 04. Costs and Benefits

Learn strategies for identifying costs and benefits while building a business case for your new idea or initiative

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Feedback: 04. What To Do With Feedback

Gathering feedback from your customers is great, but it's not enough

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Managing an Enterprise Account: 09. Handling Objections

You're going to run into objections during the sales process

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Managing an Enterprise Account: 08. Selling Benefits

To be a successful salesperson, you need to remember one key point, and that's how to turn a feature into a benefit

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Managing an Enterprise Account: 07. Finding Unmet Needs

The MOST important part of the sales call is finding your customer's unmet need

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Managing an Enterprise Account: 06. Five Minute Debrief

You just finished meeting with a potential client

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Managing an Enterprise Account: 05. Five Minute Pre-Brief

There are a lot of things you should be doing before and after a sales call

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Managing an Enterprise Account: 04. No Push Selling®

What do customers want from salespeople? What do sales managers want from their employees? Usually, it's not the same thing

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Managing an Enterprise Account: 03. Lifetime Customer Value

There's something you need to know when you're managing an enterprise account and it's called "lifetime customer value

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1 Minute A Positive Response to Customers

This 1 minute video describes how to change a potentially negative response to sounding more positive when dealing with customers

Instructor LearningPlanet

...Others Need to Know What You’ve Accomplished (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...Someone Else Is Getting the Credit for Your Work (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...Your Boss Is Micromanaging Your Work (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...You’re Getting Too Much Work (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...It's Time for Your Annual Review (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...Your Project Has Missed Its Deadline (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...Your Boss Is Getting Too Personal (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...Co-Workers Are Distracting You from Your Work (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...Dealing with Co-Workers That Ask Too Many Favors (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...The Client Doesn’t like Your Work (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...Your Manager Doesn’t Totally Understand Your Work (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...There Is a Miscommunication (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...You Make a Mistake (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...A Client or Co-Worker Doesn’t Follow Through (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

...You Won't Make Your Deadline (What to Say When…Tips and Scripts for Tricky Situations at Work)

It’s always important to know the right thing to say in various situations, but it’s particularly important at work

Instructor CreativeLive

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