Feedback: 04. What To Do With Feedback

Gathering feedback from your customers is great, but it's not enough

Instructor ej4

1 Minute A Positive Response to Customers

This 1 minute video describes how to change a potentially negative response to sounding more positive when dealing with customers

Instructor LearningPlanet

Feedback: 03. Social Media Feedback

According to Pew Research, 24% of American adults post comments or reviews online

Instructor ej4

Feedback: 02. Surveys

You may not realize how your customers view your company until you ASK them

Instructor ej4

Feedback: 01. Feedback Basics

How's your customer satisfaction doing? Are you improving or declining? Holding steady? How do you know? You might THINK you're doing well, but you don't REALLY know

Instructor ej4

1 Minute Customer Service Recovery – The HEARD Technique

1 minute video on using the H

Instructor LearningPlanet

1 Minute Dealing with Rude People

This 1 minute video gives five tips for dealing with rude people

Instructor LearningPlanet

1 Minute Customer Effort

This one minute video explains what Customer Effort is, what Customer Effort Score means and four ways to reduce customer effort

Instructor LearningPlanet

Acquérir de nouveaux clients (Acquiring new customers)

Ce module est consacré à l'interaction entre l'organisation et ses clients

Instructor Access Workplace Skills

Account Management Effectiveness

The role of an account manager is broad and varied and there is no one single definition

Instructor Skillshub

Abusive Customers

This 10 minute video module explains what is included in abusive behaviour from customers and ways of dealing with them

Instructor LearningPlanet

ABC= Always Be Closing

A key to selling is to close the sale as soon as possible

Instructor Mind Channel

A checklist for promotional telephone calls

Do you find it difficult to make a successful promotional telephone call? Do you more often fail than succeed? Do you find the person you are calling more often than not ends the call immediately? If you ever get further with a call do you then lose your train of thought?In this pill we will help you manage your business calls better, gain confidence and obtain better results

Instructor skilla

A needs driven approach to sales

What's in it for me? The secret to sales success is getting your customer to see how your product or service meets their needs exactly

Instructor Thrive Learning

A Useful Guide To Sales 1

First of all do you want to know the secret to success in sales? Benefits of using this Useful GuideThis Useful Guide will introduce you to all you need to raise your game to the next level in sales

Instructor The BCF Group

A Useful Guide To Customer Service

We are all ‘service providers’ in the way we perform our job and help colleagues, managers and other departments

Instructor The BCF Group

A Facebook Strategy That Works (Turn Your Etsy Shop into a Sales Machine)

Bringing your creative business to Etsy® can tap you into the wide online market, but it isn’t as simple as setting the product of your hard work in the store window and waiting for customers to wander by

Instructor CreativeLive

A Framework for Inbound Lead Generation

There are three types of lead generation: Seeds or word of mouth, Nets or Inbound Marketing and Spears or Outbound Marketing

Instructor Vado

A Beginner's Guide to Wholesale Sales

Expanding into retail sales after selling online is a huge transition, but you don’t have to make the leap alone!Join Katie Hunt to learn about proven wholesale strategies that can add additional revenue to your business

Instructor CreativeLive

6 Points of Communication (Turn Customers Into Fans in the First 100 Days)

Are you ready to design an unstoppable customer experience plan for your business? Join CreativeLive instructor Joey Coleman to learn how to strategically turn a new customer into a lifelong fan

Instructor CreativeLive

7 Ways To Make Your Monday Morning Sales Meetings Buzz

Most salespeople hate Monday morning sales meetings because they would rather be out making sales, not stuck in a meeting

Instructor Skillshub

7 Steps To Build & Maintain Connections With Your Clients

Building better connections with clients will lead to more successful and profitable relationships

Instructor Skillshub

7 Steps To Build & Maintain Connections

How do we build, develop and maintain client relationships?  The Skillshub “7 Steps To Build and Maintain Connections With Your Clients” course focuses on the importance of maintaining connections with our clients to help with our future sales interactions

Instructor Skillshub

7 Ways To Make Your Monday Morning Sales Meeting Buzz

Why is it that so many salespeople hate internal sales meetings?  The Skillshub "7 Ways To Make Your Monday Morning Sales Meeting Buzz" course looks at seven ways that you could implement to make your sales team feel the meeting is worthwhile and a valuable use of their time

Instructor Skillshub

5 Tips for Preparing Your Display (Secrets of Selling at Craft Fairs: How to Get In, Make Sales, and Grow Your Business)

Selling at craft fairs is a big investment of time, money, and resources – it’s also one of the most powerful venues a crafter has for getting products in front of people

Instructor CreativeLive

4-Part Simple Sales Formula (Book Yourself Solid & Get More Clients)

Book more clients, earn more referrals, and build profitable, long-lasting professional relationships with Michael Port's best-selling Book Yourself Solid system

Instructor CreativeLive

49 Rules for Sales People

This course details 49 timeless sales principles based on the world-renown Sandler Selling System

Instructor Sandler

3 Pillars of Great Service: Hello (Develop a Customer Service Mindset)

You’ve been reading your customer reviews online and something just isn’t right

Instructor CreativeLive

3 Pillars of Great Service: Trust (Develop a Customer Service Mindset)

You’ve been reading your customer reviews online and something just isn’t right

Instructor CreativeLive

3 Pillars of Great Service: Communication (Develop a Customer Service Mindset)

You’ve been reading your customer reviews online and something just isn’t right

Instructor CreativeLive

3 Kinds of Conversations (Think Bigger, Make More)

Are you ready to stop wasting time and do more of what you love? In this workshop, Jason Womack will teach you how to be YOU, more

Instructor CreativeLive

3 Ways On Gaining More Info Without Asking A Single Question

Trying to gain information from your prospect can quite often unintentionally turn into an interrogation

Instructor Skillshub

21st Century Assertiveness - Part 2

Want to understand what it takes to be truly assertive in today’s world? The Skillshub 21st Century Assertiveness course part two looks at how self-belief is an important factor of resilience

Instructor Skillshub

21st Century Assertiveness - Part 1

Did you know that a lack of assertiveness is one of the most common causes of depression? The Skillshub 21st Century Assertiveness Part 1 course highlights just how importance assertiveness is in relation to good mental health

Instructor Skillshub

100 Days Mindset and Goals (Turn Customers Into Fans in the First 100 Days)

Are you ready to design an unstoppable customer experience plan for your business? Join CreativeLive instructor Joey Coleman to learn how to strategically turn a new customer into a lifelong fan

Instructor CreativeLive

100 Days: Photography Part 2 (Turn Customers Into Fans in the First 100 Days)

Are you ready to design an unstoppable customer experience plan for your business? Join CreativeLive instructor Joey Coleman to learn how to strategically turn a new customer into a lifelong fan

Instructor CreativeLive

100 Days: Photography Part 1 (Turn Customers Into Fans in the First 100 Days)

Are you ready to design an unstoppable customer experience plan for your business? Join CreativeLive instructor Joey Coleman to learn how to strategically turn a new customer into a lifelong fan

Instructor CreativeLive

10 Minutes Service Requests

This video explains the processes that you should consider as an organisation that handles service requests

Instructor LearningPlanet

10 Minutes Managing Social Media

10 minute video on managing social media including ways to manage it, informing staff, managing risks and tips for good results

Instructor LearningPlanet

10 Minutes Award winning telephone techniques part 2

This 10 minute video focuses on the first five of ten telephone techniques that will help set you apart and above others in the contact centre industry and indeed for any phone based roles

Instructor LearningPlanet

10 Minutes Personal Grooming

This 10 minute video runs through the areas of personal grooming and hygiene that are important in the working environment

Instructor LearningPlanet

10 Minutes Learning and Delivery Styles

This 10 minute video is all about learning and delivery styles

Instructor LearningPlanet

10 Minutes Introduction to Selling

This 10 minute video explains the basics of selling including the concepts of uncovering customer needs, handling objections, features and benefits and closing the sale

Instructor LearningPlanet

10 Minutes Positive first Impressions

This 10 minute video explains in detail how you can create a positive first impression of your business to customers

Instructor LearningPlanet

10 Minutes Telephone Call Control

In this video, we explain what the benefits and best techniques are for demonstrating great telephone call control

Instructor LearningPlanet

10 Minutes Outbound Calling

This video covers the topic of outbound calling including cold calling, preparing for calls, call objectives and preparation

Instructor LearningPlanet

10 Minutes Retail Sales

In this 10 minute video on Retail Sales, we examine some key concepts to ensure a great customer experience and increase in sales

Instructor LearningPlanet

10 Minutes Handling Conflict

In this video, we explain in detail about handling conflict

Instructor LearningPlanet

10 Quick Tips On How Sales People Can Improve Their Listening Skills

A true sales professional uses a consultative style with their prospects and clients

Instructor Skillshub

10 Minutes Keeping your Customers Informed

This 10 minute video helps to outline the reasons why you should keep customers informed and always contact them to update with information and stay in touch

Instructor LearningPlanet

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